Managing
difficult customers is inevitable for any business person, whether corporate or
commercial. There is no ‘fresher’ or ‘veteran’ in managing difficult customers
because receiving a tongue lashing over the phone or in person from a customer
is never easy. It’s human instinct to react... but my law of excellent
customer service says responding to situations pay you more than reacting, on
the long run. Unfortunately, I’ve had my share of angry customers, horrible
experiences that have left me ‘upset’, but then I learned and am still
learning several strategies to use, to help manage
conversations headed for the warpath, and making them lighter…
